Privacy Policy

The Roof Therapy ("The Roof Therapy", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

We may collect personal information, including:

• Full name
• Email address
• Phone number
• Property address
• Information relating to your enquiry or requested services
• Payment and invoicing information
• Website usage data through cookies and analytics tools

We collect information when you:

• Complete a contact form on our website
• Request a quote or inspection
• Contact us by phone, email, SMS, or social media
• Subscribe to our marketing communications
• Interact with our website

We may use your information to:

• Provide roofing and external cleaning services
• Prepare quotes and proposals
• Schedule inspections and appointments
• Process payments and invoices
• Respond to enquiries and customer support requests
• Improve our services and website performance
• Send promotional offers and updates (you may opt out at any time)

We do not sell or rent your personal information.

We may disclose your information to:

• Employees and contractors involved in delivering services
• Service providers assisting with business operations
• Professional advisers such as accountants or legal advisers
• Government authorities where required by law

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

These technologies may collect information such as:

• Browser type
• Device information
• IP address
• Pages visited
• Time spent on our website

You may disable cookies through your browser settings; however, some website features may not function correctly.

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or out of date.

To make a request, please contact us using the details below.

From time to time, we may send promotional emails, SMS messages, or other communications regarding our services.

You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

The Roof Therapy
Website: www.rooftherapy.com.au
Email: admin@rooftherapy.com.au